The basic flow
A visitor submits a form on a WordPress site. The plugin records or detects the submission and related notification event depending on configuration and supported form plugin behavior. WordPress attempts to send the notification email, then InboxMend records the known status signal for review.
Status labels
InboxMend uses practical status labels: Sent by WordPress, Failed, No email generated and Unknown. These labels describe what the plugin can reliably observe from WordPress and the mail process.
What Sent by WordPress means
Sent by WordPress means WordPress or the mail process reported that a notification was sent. It does not mean the message reached the recipient inbox, avoided spam filtering or was opened.
What Failed means
Failed means WordPress or the mail process reported a failure while creating or sending the notification. The cause may be SMTP settings, hosting mail restrictions, plugin behavior, authentication or another site-specific issue.
What Unknown means
Unknown means there is not enough reliable information to classify the event. This can happen when a plugin does not expose enough detail, when logs are missing, or when the site configuration prevents a clear signal.
Open and click tracking
Open detected and Click detected are shown only when tracking is enabled and technically possible. Blocking, privacy tools, mail client behavior and image loading settings can affect these signals.
Cloud monitoring
InboxMend Cloud helps monitor connected sites, latest sync, inbox activity, Email Health, delivery rules, alert channels and reports so teams can investigate silent problems faster.
What InboxMend is not
InboxMend is not a replacement for SMTP provider logs, CRM backups, manual review of critical submissions, WordPress maintenance, hosting monitoring or form plugin support. It is a monitoring and visibility layer built around a saved-first workflow.